We proudly ship worldwide. This service is free of charge for our customers.

Most orders shipped within the UK arrive next day.

Delivery times for all European shipments outside of the UK vary, so please contact enquiries@taylorandhart.com to find out more about postal orders to your region.

Taylor & Hart insures and registers all items for their full value, in order to make sure that your shipment is risk-free during its transit from Taylor & Hart to your doorstep. For added security, a signature will be required upon delivery of Taylor & Hart orders.

Customers in countries other than UK/US/EU will be liable for their own duties and taxes.

The parcel will not feature any Taylor & Hart branding, so there’s no need to worry about the delivery giving away your big surprise.

All orders sent outside the EU, the UK, or the US are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

We currently have samples available as a gift with purchase. You can choose one or more samples depending on your order value with every order placed at allandsundae.com (subject to availability, T&Cs apply). Please note that samples cannot be sold and are only available with the purchase of full-size products.

Yes, we offer a discount on all first-time orders, simply sign-up to our newsletter to receive a welcome email with your unique promo code.

We ship worldwide to all locations, excluding:
Brasil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand

We do operate country specific websites, each with their own delivery options. If you can’t find the location you’d like to ship to, then please get in touch with our team on contact@ugustainusbader.com.

We are unable to process orders to a P.O Box address.

We are unable to offer delivery to British Forces Postal Office addresses.

If you need to change or cancel your order:Please note that we cannot amend an order once placed. However, our customer service team will do its best to help where possible. If you need to make any changes to your order please contact us with your full name, email address, order number and details of the changes required.  Please email us immediately us at: help@allandsundae.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.

If you need to update your shipping information: Please email us immediately us at: help@allandsundae.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.  

If your order is incorrect, missing or you're having any other issues: Please contact us at: help@allandsundae.com

To apply your discount code, simply enter it in your basket before proceeding to checkout. Be sure to enter the code exactly as received, without any additional spaces or characters.

Please note that discounts cannot be applied to Discovery sets, Gift Sets, or Limited editions.

Discount codes are valid for online purchases only and cannot be combined with any other promotion, offer, or special pricing agreement.

To check if your discount is still valid, please review the terms and conditions or expiry date provided with the offer. You may also have received additional details about the promotion in an email, so we recommend checking your inbox for any updates.

If your discount has expired, we regret that we are unable to honour it.

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package:

https://allandsundae.com/ordertracking

Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.

If an order is undelivered because you were not available at the first delivery attempt, the delivery driver will leave a calling card and will re-attempt delivery again. Following the final attempt, the courier may deliver to your local “Access point" if nearby, or the parcel will be returned to us.

In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.

If you have not received your dispatch confirmation email within 2-3 business days or if you happen to receive a damaged item or experience any loss, don't hesitate to get in touch with our Customer Service team for prompt assistance.

We offer Free Standard Delivery when you spend over $70

We offer Free Express Delivery when you spend over $400

Our US customer orders are being serviced via our DC in Connecticut.

We strive to process and ship orders within 24 hours of order receipt. Orders placed before 2:00 p.m. (EST) will normally be fulfilled and dispatched on the same day, Monday to Friday (excluding bank holidays).

Orders received after 2:00 p.m. (EST) on Friday, will be processed for dispatch the following Monday.

All orders are shipped via FedEx, All & Sundae offers a choice of three shipping service levels, which are dependent upon basket value and will be calculated and visible during checkout:

STANDARD SHIPPING:

• Orders over $70will qualify for FREE STANDARD delivery. Orders below $75 will incur a delivery fee of $8.95

EXPRESS SHIPPING:

• Orders over $400 will qualify for FREE EXPRESS delivery.
• Orders between $200 and $399.99 will incur a delivery fee of $9.95 for EXPRESS delivery
• Orders below $200 will incur a delivery fee of $14.95 for EXPRESS delivery

Auto-Replenish

Free standard delivery on all auto-replenish orders
We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge

Your order will be delivered Monday to Friday between 8:00 a.m.- 8:00 p.m., with a signature required.

We cannot deliver to P.O. Box, BFPO or Freight Forwarding addresses.

Sales Taxes, Products and Shipping:

We are required by law to collect state sales tax on orders being shipped to the following states - CA, NY (starting 5/26/20), CT, IL, VA (starting 7/3/20), NJ (starting 7/26/20), KS (starting 11/11/20), GA, NC (starting 4/9/21), MD, MA, MN, OH and PA (5/5/21), CO and WA (starting 5/28/21), HI, IN, KY, NV, SC, TN, TX, UT (starting 10/1/21). Sales tax will be assessed on the total purchase, including shipping and handling charges.

If you have other questions regarding sales tax, please email us at contact@allandsundae.com.

We offer Free UK Standard Delivery when you spend over £40

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. The cut-off for next-day delivery is 12:00 p.m.

In peak periods, next-day delivery may not be possible.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via Royal mail.

DELIVERY FEES:

• Orders over £40 will receive FREE standard delivery.
• Orders below £40 will incur a delivery fee of £5.95
• We offer free standard delivery on all auto-replenish orders.

• Auto-Replenish

Free standard delivery on all auto-replenish orders
We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge

We offer Free Standard Delivery to most EU destinations when you spend over 150€

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via UPS Express.

DELIVERY FEES:

For the following countries:

Poland, Lithuania, Latvia, Iceland, Slovenia, Cyprus, Hungary, Bulgaria, Croatia, Finland, Norway, Slovakia, Georgia, Monaco, Malta

• Orders over 200€ will receive FREE standard delivery
• Orders between 175€ - 299.99€ will incur a delivery fee of 5.95€
• Orders below 175€ will incur a delivery fee of 10.95€

Switzerland:

• Orders over 200€ will receive FREE standard delivery
• Orders below 200.00€ will incur a delivery fee of 10.95€

For all other EU countries:

• Orders over 150€ will receive FREE standard delivery
• Orders between 75€ - 174.99€ will incur a delivery fee of 5.95€
• Orders below 75€ will incur a delivery fee of 14.95€

• Auto-Replenish

Free standard delivery on all auto-replenish orders
We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge

We offer Free Standard Delivery when you spend over AUD350

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

DELIVERY FEES:

Orders over AUD350 will qualify for FREE standard delivery

Orders between AUD180 - AUD349.99 will incur a delivery fee of AUD19.95

Orders below AUD180 will incur a delivery fee of AUD29.95

We offer free standard delivery on all auto-replenish orders.

When shipping to Australia, please note that orders valued at AUD1000 or less typically incur no additional duties, taxes, or charges at customs. To help you avoid unexpected fees, we recommend splitting your order if it exceeds this value.

If your order exceeds the AUD1000 value threshold, it may be subject to duties, taxes, or charges at customs. These fees are typically determined by the customs authorities and are the responsibility of the recipient.

• Auto-Replenish

Free standard delivery on all auto-replenish orders
We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge

We offer Free Standard Delivery when you spend over CAD $400

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

Please note that customs, duties and local taxes may apply to the order. Any customs, duties and local taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Please note that prices displayed do not include destination import duties, taxes, and fees levied in the recipient country. These are the responsibility of the recipient.

DELIVERY FEES:

• Orders over CAD400 will qualify for FREE standard delivery
• Orders between CAD275 - CAD 399.99 will incur a delivery fee of CAD9.95
• Orders below CAD275 will incur a delivery fee of CAD24.95

We offer free standard delivery on all auto-replenish orders.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

Delivery fees vary. Please see the full conditions below.

HONG KONG:

• Orders over $300 will qualify for FREE standard delivery
• Orders between $250 - $399.99 will incur a delivery fee of $14.95
• Orders below $250 will incur a delivery fee of $29.95

JAPAN:

• Orders over $425 will qualify for FREE standard delivery
• Orders between $250 - $424.99 will incur a delivery fee of $19.95
• Orders below $250 will incur a delivery fee of $29.95

UAE:

• Orders of $250 and over will receive FREE standard delivery.
• Orders below $250 will incur a delivery fee of $24.95

ALL OTHER COUNTRIES:

• Orders over $500 will qualify for FREE standard delivery
• Orders between $350 - $499.99 will incur a delivery fee of $19.95
• Orders below $350 will incur a delivery fee of $29.95

We offer free standard delivery on all auto-replenish orders.

We do not ship to Brazil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand.
​
Please note our courier cannot deliver to P.O. Box, BFPO or Freight Forwarding Addresses.

Please note that prices displayed do not include destination import duties, taxes, and fees levied in the recipient country. These are the responsibility of the recipient.

• Auto-Replenish

Free standard delivery on all auto-replenish orders

US Delivery Options & Charges

We offer Free Standard Delivery when you spend over $75

We offer Free Express Delivery when you spend over $450

Our US customer orders are being serviced via our DC in New Jersey.

We strive to process and ship orders within 24 hours of order receipt. Orders placed before 2:00 p.m. (EST) will normally be fulfilled and dispatched on the same day, Monday to Friday (excluding bank holidays).

Orders received after 2:00 p.m. (EST) on Friday, will be processed for dispatch the following Monday.

All orders are shipped via FedEx, Augustinus Bader offers a choice of three shipping service levels, which are dependent upon basket value and will be calculated and visible during checkout:

STANDARD SHIPPING:

• Orders over $75 will qualify for FREE STANDARD delivery. Orders below $75 will incur a delivery fee of $8.95

EXPRESS SHIPPING:

• Orders over $450 will qualify for FREE EXPRESS delivery.
• Orders between $200 and $449.99 will incur a delivery fee of $9.95 for EXPRESS delivery
• Orders below $200 will incur a delivery fee of $14.95 for EXPRESS delivery

We offer free standard delivery on all auto-replenish orders.

Your order will be delivered Monday to Friday between 8:00 a.m.- 8:00 p.m., with a signature required.

We cannot deliver to P.O. Box, BFPO or Freight Forwarding addresses.

Sales Taxes, Products and Shipping:

We are required by law to collect state sales tax on orders being shipped to the following states - CA, NY (starting 5/26/20), CT, IL, VA (starting 7/3/20), NJ (starting 7/26/20), KS (starting 11/11/20), GA, NC (starting 4/9/21), MD, MA, MN, OH and PA (5/5/21), CO and WA (starting 5/28/21), HI, IN, KY, NV, SC, TN, TX, UT (starting 10/1/21). Sales tax will be assessed on the total purchase, including shipping and handling charges.

If you have other questions regarding sales tax, please email us at contact@augustinusbader.com.

UK Delivery Options & Charges

We offer Free UK Standard Delivery when you spend over £75

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. The cut-off for next-day delivery is 12:00 p.m.

In peak periods, next-day delivery may not be possible.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DPD.

DELIVERY FEES:

• Orders over £75 will receive FREE standard delivery.
• Orders below £75 will incur a delivery fee of £5.95
• We offer free standard delivery on all auto-replenish orders.

We offer free standard delivery on all auto-replenish orders.

EU Delivery Options & Charges

We offer Free Standard Delivery to most EU destinations when you spend over 175€

All orders are being serviced via our Distribution Centre in the Netherlands.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via UPS Express.

DELIVERY FEES:

For the following countries:

Poland, Lithuania, Latvia, Iceland, Slovenia, Cyprus, Hungary, Bulgaria, Croatia, Finland, Norway, Slovakia, Georgia, Monaco, Malta

• Orders over 300€ will receive FREE standard delivery
• Orders between 175€ - 299.99€ will incur a delivery fee of 9.95€
• Orders below 175€ will incur a delivery fee of 14.95€

For all other EU countries:

• Orders over 175€ will receive FREE standard delivery
• Orders between 75€ - 174.99€ will incur a delivery fee of 9.95€
• Orders below 75€ will incur a delivery fee of 14.95€

We offer free standard delivery on all auto-replenish orders.

Australia and New Zealand Delivery Options & Charges

We offer Free Standard Delivery when you spend over AUD350

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

DELIVERY FEES:

• Orders over AUD350 will qualify for FREE standard delivery
• Orders between AUD180 - AUD349.99 will incur a delivery fee of AUD19.95
• Orders below AUD180 will incur a delivery fee of AUD29.95

We offer free standard delivery on all auto-replenish orders.

When shipping to Australia, please note that orders valued at AUD1000 or less typically incur no additional duties, taxes, or charges at customs. To help you avoid unexpected fees, we recommend splitting your order if it exceeds this value.

If your order exceeds the AUD1000 value threshold, it may be subject to duties, taxes, or charges at customs. These fees are typically determined by the customs authorities and are the responsibility of the recipient.

Canada Delivery Options & Charges

We offer Free Standard Delivery when you spend over CAD $400

All orders are being serviced via our Distribution Centre in the UK.

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

Please note that customs, duties and local taxes may apply to the order. Any customs, duties and local taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Please note that prices displayed do not include destination import duties, taxes, and fees levied in the recipient country. These are the responsibility of the recipient.

DELIVERY FEES:

• Orders over CAD400 will qualify for FREE standard delivery
• Orders between CAD275 - CAD 399.99 will incur a delivery fee of CAD9.95
• Orders below CAD275 will incur a delivery fee of CAD24.95

We offer free standard delivery on all auto-replenish orders.

Worldwide Delivery Options & Charges

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.

Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

All orders are shipped via DHL Express.

Delivery fees vary. Please see the full conditions below.

HONG KONG:

• Orders over $400 will qualify for FREE standard delivery
• Orders between $250 - $399.99 will incur a delivery fee of $14.95
• Orders below $250 will incur a delivery fee of $29.95

JAPAN:

• Orders over $425 will qualify for FREE standard delivery
• Orders between $250 - $424.99 will incur a delivery fee of $19.95
• Orders below $250 will incur a delivery fee of $29.95

UAE:

• Orders of $250 and over will receive FREE standard delivery.
• Orders below $250 will incur a delivery fee of $24.95

ALL OTHER COUNTRIES:

• Orders over $500 will qualify for FREE standard delivery
• Orders between $350 - $499.99 will incur a delivery fee of $19.95
• Orders below $350 will incur a delivery fee of $29.95

We offer free standard delivery on all auto-replenish orders.

We do not ship to Brazil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand. Please note our courier cannot deliver to P.O. Box, BFPO or Freight Forwarding Addresses.

Please note that prices displayed do not include destination import duties, taxes, and fees levied in the recipient country. These are the responsibility of the recipient.

We’re currently experiencing a slight delay with EU deliveries due to a high volume of orders. Our team is working hard to dispatch all orders as quickly as possible to ensure they reach you soon.

Thank you for your patience and understanding during this busy period.

Checkout Error - Selecting the Right Website for Your Location

If you cannot find your preferred shipping country during checkout or if the screen displays the error message 'Sorry, no quotes are available for this order,' please double-check that you are on the appropriate website.

Our website operates on a regional basis, so select your location based on the delivery address by choosing it from the top right corner of your desktop screen or from the footer on your handheld device.

We provide a range of promotions, including our Gift-With-Purchase opportunities, and we highly recommend you stay up-to-date with our most recent offers. You can do this by subscribing to our newsletter, ensuring that you're always in the know and never miss out on these exciting opportunities.

If, however, you've found that the Gift-With-Purchase promotion didn't apply to your recent order, it could be due to one of the following reasons:

• Order Amount Below Threshold: To qualify for the gift, the promotion required a minimum order amount. Please be aware that this threshold is determined after factoring in any discounts or loyalty points applied to your order.
• Expired Promotion: Our promotions have specific timeframes during which they are valid. If your order was placed after the promotion period ended, you would not be eligible for the gift.

We ship all Singapore orders from our Distribution Centre in the UK via DHL Express.

Free Delivery Offers:

• Free Standard Delivery: Enjoy complimentary standard delivery when you spend over SGD 525.
• Free Auto-Replenish Delivery: All auto-replenish orders are shipped free of charge, regardless of order value.

We aim to dispatch orders placed before noon (GMT) on the same day, Monday to Friday.

Please allow 2-3 business days for order preparation during peak periods, launches, promotions, or holiday seasons.

Once your order has been shipped, you will receive an email with your shipment tracking number for easy tracking.

Delivery Fees:

• Orders over SGD 525: Free standard delivery.
• Orders between SGD 330 and SGD 524.99: Delivery fee of SGD 19.95.
• Orders below SGD 329.99: Delivery fee of SGD 39.95.

Customs and Duties for Singapore:

Orders shipped to Singapore may be subject to customs fees, duties, or taxes as determined by Singapore customs. These charges, if applicable, are the responsibility of the recipient and will vary based on the value of the shipment and local regulations.

We recommend customers familiarize themselves with Singapore’s import policies or consult DHL Express for detailed information on potential charges.

Additional Notes:

• Delivery typically takes 2-3 business days, but this may vary depending on your location. DHL Express ensures fast and reliable service for most shipments.
• For smooth processing, ensure all delivery information is accurate at checkout.